What are cookies?
Cookies are files containing small amounts of information which are downloaded to your device when you visit a website. Your web browser (like Internet Explorer, Mozilla Firefox, Google Chrome or Safari) then sends these cookies back to our website [or application] on each subsequent visit.
- To recognise your device(s) when you visit our website;
- To remember if you’ve set any preferences on our website;
- To test new content and assess its performance;
- To improve our website’s usability;
- For functionality, necessity and performance of websites;
- To temporarily store data; this may be used as part of customer surveys;
- To remember if you’ve been informed of our Cookies Policy, Privacy Notice and other terms;
- To track you as you go through our website (we do this to track page usage, and see what paths have been used by visitors on our website)
- To make sure you don’t miss information that’s relevant to you (we may target information to our users, such as website content, marketing campaigns, direct marketing emails)
- To analyse use of our website (we do this for statistical analysis and, sales and marketing research).
We may also combine this web usage data with other information we have collected about you, and we may store this information so we can have a better and more specific understanding of the way people are using our website, and their preferences and interests. The data is stored for a limited time period in line with our Group Data Retention and Destruction Policy.
Cookies may be either ‘persistent’ cookies or ‘session’ cookies, depending on how long they are used. To stop us setting these cookies you will need to set up your browser to reject all cookies.
Persistent cookies: These cookies stay on your device after you have closed your browser and allow a website to remember your actions and preferences. They are activated every time you visit the website where the cookie was generated. Sometimes persistent cookies are used by websites to provide targeted advertising based on your browsing history. They are stored by the browser and remain valid until their set expiry date (unless you delete the cookie before its expiry date).
Session cookies: These only last as long as you’re on the website, and they’re deleted when you close your browser. They help us keep track of things like how a particular device is navigating from page to page. This supports the website’s security or basic functionality.
Many of the cookies we use are session cookies. They help us to ensure that your session is secure and allow you to stay signed in while you move between pages.
Cookies we collect
- Third party cookies: In some cases, third parties manage some of our cookies for us, but we never allow them to use the cookies for any purpose other than those listed in this Policy.
- Strictly necessary cookies: These cookies are required for our website to operate. For example, they may include cookies that let you log into secure areas of our website.
- Performance cookies: These cookies allow us to recognise and count the number of visitors to our site, and to see how they move around our website when they are using it. This helps us improve the way our website works, for example, ensuring users can easily find what they are looking for.
- Functionality cookies: These cookies are used to recognise you when you return to our website. This lets us personalise our content for you, greet you by name, and remember your preferences, for example, your choice of language or region.
- Analytics cookies: In order to keep our products and services easy to use and up-to-date, we use web analytics services to help us understand how people use our website. For example, we can see which parts of our services are most popular, identify when errors occur, and test different versions of a feature to see which one works best. These web analytics services may be designed and operated by other companies on our behalf. The data collected is anonymous and does not contain or collect any information that identifies you.
- Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make sure what you see is more relevant to your interests, from pages on our website to advertising you may be interested in. We may also share this information with third parties for this purpose.
What personal identifiable information is contained in the cookies we collect?
Most of our cookies don’t store personal data or sensitive information, such as your name, address or payment details, they simply hold the ‘key’ that, once you’re signed in, is associated with this information; therefore, the information collected is anonymous. We only collect personal identifiable information through cookies with your consent, for example, you will always have to provide your consent by an affirmed action before personal data is processed by a cookie for any reason not included in this Policy.
Third party cookies
When you visit our web pages you may notice some cookies that aren’t related to us. This is because if you go on to a web page that contains embedded content, for example from news articles, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Third party service providers
Third party service providers may set cookies on our site, such as:
- Google Analytics and Google Tag Manager: These are third party cookies used to track visitors and collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. No personally identifiable information is stored. The cookies collect information in an anonymous form, including the number of visitors to the website, how visitors got to the website, and the pages they visited.
· Crisp Chatbox
Cookies are necessary for chatbox functionalities; they are needed to restore the chat session and messages of a chatbox user when browsing between website pages and/or coming back on the website a few days after.
Cookies have a default expiration time of 6 months, which is renewed if and when the user comes back to the website and loads the chatbox.
Cookies bind a user to a single session. If that session contains messages, it is permanent (unless deleted by a website agent); otherwise the session is temporary and is destroyed 30 minutes after the last website access.
Cookies are not used for tracking purposes. They are solely used to bind a user to a server-side session storage, which is then used for messaging purposes, in the event either the user or a website agent starts a conversation.
- Google reCaptcha
These are essential site cookies, used by the google reCAPTCHA. These cookies use a unique identifier for tracking purposes.